Category Archives: IT Support

Comparing Aircall with Swyx and the Real Price of Aircall Over Three Years

Posted by on October 3, 2026 Comments Off on Comparing Aircall with Swyx and the Real Price of Aircall Over Three Years

Aircall vs Swyx: What’s the Real Price of Aircall?

Choosing a cloud phone system often comes down to two questions: what does it do, and what will it cost? Here’s a quick summary for comparing Aircall with Swyx.

Comparing Aircall with Swyx

On everyday capability, the two are a near-match. Both offer unlimited UK calling, IVR and smart routing, call recording, AI transcription and summaries, reporting, and CRM and Microsoft Teams integration. Both work on desktop and mobile.

The differences are small. Aircall has a more modern-looking app and offers an optional real-time agent-assist add-on, which gives live prompts to reps during calls. Swyx doesn’t offer that, but it does support desk handsets as well as softphones, and it’s fully managed by an IT provider rather than in-house.

The real price of Aircall

This is where the difference really shows. Aircall’s Professional licence lists at £55 per user per month, and that’s before the extras:

  • Real-time agent assist adds £40 per user
  • Additional direct dial numbers cost £5 each per month
  • International calling bundles start at £8 per user, regardless of whether or not they are used
  • Discounts of 10–20% depend on team size and a 12-month commitment
Swyx SwyxExpress X20 review | IT Pro

Swyx managed by Knowall IT, is £12 per user per month, or £18 with full AI call intelligence. Both include unlimited UK landline and mobile calling.

For a 20-user team on the equivalent AI tier, that’s roughly £880 a month with Aircall (after the maximum discount) against £360 with Swyx, a saving of about £6,240 a year.

If live in-call coaching is central to your sales team, Aircall is worth a look. For most businesses that just want a capable, well-supported phone system, comparing Aircall with Swyx makes the choice clear: you get the same core capability at under a third of the price.

For over 20 years, Knowall IT has deployed, managed and supported Swyx for businesses across the UK. That depth of experience shows in the day-to-day service. Our London-based, ISO 27001-certified team knows the platform inside out, from initial design and migration through to routing changes, reporting and fault resolution. It’s a managed Swyx service built on two decades of practical, hands-on knowledge.

Your figures will depend on team size and usage, so compare both Aircall and Swyx quotes.

Strengthening Security with Free Online Cyber Security Assessment

Posted by on March 1, 2026 No comments

Cyber threats growing more sophisticated every day, organisations must adopt proactive strategies to safeguard their operations. At the same time, customers expect fast, secure, and convenient payment options. Balancing these priorities requires expertise in both security and technology—a need that Knowall IT is perfectly positioned to address.

One of the most effective ways businesses can evaluate their security is through a Free Online Cyber Security Assessment. Knowall IT offers tailored solutions to make this process simple and actionable. These assessments provide valuable insights into vulnerabilities, helping organisations identify gaps in their systems before they can be exploited. Rather than waiting for a breach, businesses can take preventive measures with Knowall IT’s guidance, reducing risks and strengthening defences.

Understanding potential threats is only the first step. Businesses must also implement robust systems to protect sensitive information during transactions. For industries that handle financial data, PCI Compliant Phone Payments are critical. Knowall IT helps businesses set up secure payment systems that meet industry standards, ensuring that customer information is protected at every stage of the transaction. By combining security with convenience, businesses can offer customers the confidence to engage and complete payments without concern.

Customer trust is essential for long-term success. When clients feel confident that their personal and financial data is safe, they are more likely to stay loyal. By utilising the Free Online Cyber Security Assessment, Knowall IT not only helps identify vulnerabilities but also demonstrates a clear commitment to security. This transparency enhances business reputations and builds stronger customer relationships, setting organisations apart in a competitive market.

Adaptability is another crucial factor in modern cybersecurity. Threats evolve constantly, making static defences inadequate. Regular evaluations allow organisations to stay ahead of emerging risks. Continuous monitoring and timely updates ensure that systems remain resilient, giving business leaders peace of mind in an unpredictable digital landscape.

Employee awareness is equally important in maintaining security. Human error remains one of the leading causes of data breaches, so training staff to recognise phishing attempts, handle sensitive data responsibly, and follow best practices is critical.

Strong cybersecurity practices are no longer optional—they are essential. With proactive guidance from Knowall IT, businesses can identify risks, implement secure systems, and train their teams effectively. Utilising tools and adopting solutions ensures both safety and efficiency. By partnering with Knowall IT, organisations can build trust, enhance performance, and secure long-term success in an increasingly connected world.

Businesses in 2026 face increasing threats and operational challenges

Posted by on January 2, 2026 No comments

Businesses in 2026 face increasing threats and operational challenges. From protecting sensitive information to ensuring smooth daily operations, technology has become essential to almost every aspect of running a company. For organisations in London and beyond, professional support in Managed Business Security and Hotel IT Support London helps bridge the gap between vulnerability and resilience. Knowall IT’s services offer tailored solutions that keep systems secure, compliant, and optimised.

Managed Business Security refers to the outsourcing of your organisation’s security needs to an expert team who constantly monitor, protect, and improve your cyber defences. Knowall IT’s approach includes advanced threat detection, email and web security, multi-factor authentication, and cloud protection, all designed to safeguard your systems against cyber threats.

This comprehensive service goes beyond basic antivirus software or firewalls and includes ongoing support like incident response planning, disaster recovery strategies, and user awareness training. Human error remains one of the biggest cyber risks, so educating staff helps build resilience across your entire workforce. With 24/7 monitoring and expert oversight, companies can focus on growth without constantly worrying about cyber threats.

Aside from threat detection, managed security includes planning for business continuity. Backups and disaster recovery processes are set up to keep operations running even in adverse situations. Regular reporting and security audits add another layer of insight, helping you stay compliant and informed about your risk posture.

Hotels and hospitality businesses have unique technology needs. From guest Wi-Fi and booking systems to front desk hardware and CCTV, IT issues can quickly affect guest satisfaction and revenue. Knowall’s Hotel IT Support London services provide specialised assistance to keep these systems operational, secure, and seamless.

Located near major hotel clusters in Paddington, the team offers both remote and on-site support. They work with property management systems (PMS), point-of-sale systems (POS), and booking engines to ensure all components interact smoothly. High-performance, secure guest Wi-Fi is also a priority, as guests expect fast, reliable connectivity during their stay.

When a business invests in Managed Business Security and specialised IT support, it gains more than just protection and troubleshooting. These services offer predictability through fixed monthly fees, access to expert teams without the cost of full-time staff, and strategic guidance for technology planning and growth.

 

 

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Is Your Business at Risk? Try This Free Online Cyber Security Assessment

Posted by on October 1, 2025 No comments

With technology advancing at a relentless pace, cybersecurity and secure payment processing aren’t just IT concerns—they’re essential business priorities. With threats evolving and compliance requirements tightening, it’s critical for companies of all sizes to proactively assess risk and implement secure systems that protect both data and customer trust.

Knowall IT offers intelligent solutions to help your business stay ahead of potential vulnerabilities and meet key regulatory standards. Two standout services include their Free Online Cyber Security Assessment and their innovative PCI Compliant Phone Payments system—both designed to safeguard operations without disrupting productivity.

One of the biggest challenges in cybersecurity is not knowing where your weak points are until it’s too late. Knowall’s Free Online Cyber Security Assessment helps businesses identify potential threats quickly and efficiently. This comprehensive risk review evaluates the security of your current infrastructure, highlights vulnerabilities, and provides actionable insights—all without cost or commitment.

Whether you’re managing in house servers, cloud systems, or hybrid environments, the assessment provides a tailored security snapshot that helps you make informed decisions. It’s the first step in creating a stronger, more resilient business network.

Secure Payments Without the Risk

Handling customer payments over the phone? Compliance with PCI DSS (Payment Card Industry Data Security Standard) is non-negotiable. Knowall’s PCI Compliant Phone Payments solution—powered by PayGuard—ensures that customer card details are never exposed to staff or stored in your systems.

This system allows for seamless, secure payment processing during live calls, keeping sensitive information isolated from your network. It helps your business remain compliant while maintaining a smooth, uninterrupted customer service experience.

Why Businesses Trust Knowall IT

  • With decades of experience in managed IT services and cloud hosting, Knowall understands the security needs for businesses.
  • From secure hosting to advanced phone payment systems, every service is tailored to suit your infrastructure.
  • Services are built to meet key standards like PCI DSS, ensuring your operations remain audit ready and protected.
  • Knowall prides itself on responsive support and proactive service, reducing downtime and risk.

Staying ahead in business means staying secure. Whether you’re looking to gain clarity on your current cyber risks or need to upgrade the way you take payments over the phone, Knowall IT provides robust tools to help you do both.

Have a question? Chat to Sylvester

 

Free Online – Cyber Security Assessment | Knowall IT

Posted by on May 2, 2025 No comments

In today’s fast paced world, cyber threats are more sophisticated—and more relentless—than ever. From ransomware attacks to phishing scams and data breaches, businesses of all sizes are increasingly at risk. The question more likely to be asked is not, if your organisation will be targeted, but when. That’s why Knowall IT offers a Free Cyber Security Assessment to help businesses identify vulnerabilities and strengthen their defences before it’s too late.

Why You Need a Cyber Security Assessment

Modern businesses rely heavily on technology, which also makes them more exposed to cyber threats. Without a clear picture of your current security setup, you could unknowingly leave your systems—and your sensitive data—at risk. A Cyber Security Assessment helps uncover hidden weaknesses, evaluates your existing protections, and provides a roadmap for securing your digital environment.

What’s Included in the Free Online Security Assessment?

Knowall IT’s Free Online Security Assessment is designed to be quick, insightful, and actionable. When you complete the assessment, you’ll receive a personalised Free Business Security Report outlining:

  • Identified security gaps and potential entry points for cybercriminals
  • Recommendations to strengthen your IT infrastructure
  • An overall risk score based on industry-standard benchmarks
  • Tailored advice on how to reduce your exposure to common and emerging threats

This Free Business Security Report provides valuable insight whether you’re managing IT in-house or relying on a third-party provider.

As a trusted managed service provider, Knowall IT specialises in delivering leading, cloud-based solutions with security at their core. With years of experience protecting SMEs and larger enterprises, Knowall IT offers a comprehensive suite of services beyond the assessment, including:

  • Advanced threat detection and response
  • Firewall and network monitoring
  • Data encryption and secure backups
  • Endpoint protection and security awareness training

They understand that effective cyber security isn’t just about technology—it’s also about people, processes, and proactive planning.

Don’t wait for a cyberattack to discover your security gaps. With Knowall IT’s Free Cyber Security Assessment, you can gain a clear understanding of your business’s risk profile and take meaningful steps to protect what matters most.

Ready to see where your business stands?
Start your Free Online Security Assessment today and receive a Free Business Security Report with expert insights and recommendations.

Transform Your Business with Knowall IT’s Award-Winning Solutions

Posted by on October 4, 2024 No comments

Knowall IT is a provider of the Teams Voice Phone System located in London, delivering a nationwide communication solution. Effective communication is essential for any successful business, and in today’s workplace, having a reliable and flexible communication system is crucial. By integrating Microsoft Teams as your phone system, you can revolutionise the way your business functions.

As a certified Microsoft Partner, Knowall IT has significant experience in deploying and managing Microsoft solutions. Their expertise guarantees a seamless implementation of your Teams Voice Phone System, tailored to your business’s unique requirements. Additionally, they offer continuous support, ensuring your system operates smoothly and any issues are addressed promptly.

Teams Voice Phone System offers a sophisticated communication solution that integrates with Microsoft Teams, turning it into a robust unified communications platform. This system enables businesses to make, receive, and transfer calls directly within Teams, utilising the familiar interface that employees already use for chatting, meetings, and collaboration.

Microsoft Teams Phone, formerly known as Teams Calling, allows businesses to make and receive calls directly through Teams, eliminating the need for traditional phone hardware.

With the Teams VoIP System, all your communication tools are in one place. This integration simplifies your communication processes, allowing employees to switch between chat, video meetings, and voice calls with ease.

Partnering with award-winning Knowall IT can transform your business with their proactive approach to IT management. Instead of waiting for problems to occur, they continuously monitor your systems to identify and resolve potential issues before they disrupt your operations. Their team of experts is highly responsive, ensuring that any technical challenges are quickly addressed to minimise downtime.

Knowall IT recognises that every business is unique. They take the time to understand your specific needs, challenges, and goals, offering tailored IT solutions that align with your business strategy.

Teams Voice Phone System | Knowall IT

Posted by on May 3, 2024 No comments

Managing IT infrastructure and resolving technical issues can be complex and time-consuming, often diverting valuable resources away from core business activities. This is where Knowall Managed IT Support Services comes in, offering comprehensive solutions to support your business IT requirements. In a fast-paced business environment, downtime and technical glitches can have a significant impact on operations, leading to loss of revenue, reduced productivity, and compromised security. Having reliable IT support is essential to mitigate these risks and ensure seamless business continuity. Knowall offers the best IT Support in London and understands all too well the challenges thus providing proactive, responsive IT support services tailored to your company’s needs.

Knowall offers a wide range of managed IT support services designed to meet the diverse needs of businesses across various industries from 24/7 Monitoring and Maintenance, Helpdesk Support, Cloud Services, Cybersecurity Solutions and Teams Voice Phone System.

Request a call back to find out more about Teams Voice Phone System and how this can transform your organisation’s communication.

Unified Communication Hub

Streamline your communication by integrating voice calls, team chats, and meetings into one cohesive space.

Cost-Effective Solution

Experience the efficiency of a unified communication tool without the need for a complete telephony overhaul.

Advanced Call Features

Elevate your calls with features like auto-response, call forwarding, and IVR, transforming Teams into a robust enterprise voice solutions.

PBX Capability within Teams

Enable direct calls to mobiles and landlines using dedicated phone numbers and tailored call plans right inside Teams.

Global Reach, Local Presence

Make calls and conference from anywhere in the world, seamlessly switching between devices without compromising your accessibility.

Reliable IT support is essential for staying ahead of the curve and maximising efficiency. With Knowall IT you can focus on growing your business with confidence, knowing that your IT infrastructure is in capable hands.

The Knowall IT Difference: Elevating Your Experience with Exceptional Customer Service

Posted by on March 7, 2024 No comments

In a rapidly evolving digital landscape, businesses rely heavily on their IT infrastructure to drive productivity, streamline operations, and stay ahead of the competition. However, with the complexity of technology comes the inevitable need for reliable support and assistance. That’s where exceptional customer service becomes a game-changer, and at Knowall IT, it’s more than just a service—it’s a commitment to excellence.

At Knowall IT, we understand that when it comes to technology, downtime is not an option. That’s why our customer service philosophy revolves around proactive support, rapid response times, and personalised solutions tailored to each client’s unique needs. In the digital age, issues can arise at any time, day or night, so our team of dedicated IT experts is available round the clock. Whether it’s a critical system failure or a simple query, our clients can rest assured knowing that help is always just a phone call or email away.

Prevention is better than cure, and at Knowall IT Support London, we take this principle to heart. Through advanced monitoring tools and proactive maintenance protocols, we identify potential issues before they escalate into full-blown problems, minimising downtime and maximising productivity for our clients. We recognise that every business is unique, with its own set of challenges and objectives. That’s why we don’t believe in one-size-fits-all solutions. Instead, we take the time to understand our clients’ specific requirements and customise our services accordingly, ensuring that they receive the most effective and efficient IT support possible.

Communication is key to successful partnerships, which is why each of our clients is assigned a dedicated account manager. This ensures a direct line of communication and a deep understanding of our clients’ businesses, enabling us to anticipate their needs and exceed their expectations consistently.

In the fast-paced world of technology, standing still is not an option. That’s why we are committed to continuous improvement, regularly evaluating and refining our processes to adapt to the latest advancements and industry best practices. By staying at the forefront of innovation, we ensure that our clients always receive the highest quality of service.

At Knowall IT Support Paddington, we believe that exceptional customer service is not just a department—it’s a mindset that permeates every aspect of our business. By prioritising proactive support, personalised solutions, and continuous improvement, we empower our clients to harness the full potential of technology, driving their success today and into the future. When you partner with Knowall IT, you’re not just getting an IT provider; you’re gaining a trusted ally dedicated to your growth.

Best IT Support in Paddington

Posted by on October 7, 2023 No comments

Award winning IT support in London | Knowall ITSelecting the right IT business partner to cater to your computing needs and provide managed IT services for your business, is a decision that requires careful consideration. If you’re currently in search of the finest IT support in London, look no further. Knowall IT’s private cloud computing not only makes high-performance cloud hosting a business imperative but also ensures the reliability of your operations, making “always up” just another day at the office. Businesses across the UK entrust Knowall IT with their critical business requirements benefit from the assurance of being consistently online and accessible to their clients, anytime and anywhere.

Knowall IT support in Paddington not only remains in sync with the ever-evolving landscape of innovation within the fast-paced IT industry, but also exhibits a keen understanding of our clients’ needs amidst the transformative shifts affecting industries and daily life. The foundation of high-performance hosting lies in the ability to handle an exceptional number of requests at any given time, and Knowall IT accomplishes this through a combination of multiple server solutions and performance-driven systems. This infrastructure diverts and balances web traffic as needed, maintaining optimal performance and delivering cost-efficient results for your business. Amidst an array of factors that can impact computing performance—such as user numbers, platforms utilised, connections, and geographical locations—Knowall IT leaves no room for error. The design of custom software, hardware solutions, and resilient infrastructure is a core competency, ensuring sustained high-powered technological performance.

Knowall IT Services has been delivering high-performance cloud hosting round the clock, including solutions like Hosted Sage Cloud and various business applications via their UK Enterprise Cloud Platform, accessible to clients regardless of their geographical location. Information technology has emerged as the bridge uniting businesses worldwide, facilitating a globalised workplace. IT instantaneously transformed into the sole lifeline for numerous industries and companies that had, for far too long, dragged their feet in adapting to inevitable change. The era of no return is upon us, and cloud computing has assumed the role of a business essential that demands both embrace and exploration for its numerous advantages. Online meeting platforms have seamlessly facilitated business continuity in ways we might not have considered essential in the past.

Transitioning to cloud hosting is always a timely decision, enabling you to harness the benefits of high-performance private cloud computing. Embark on a journey to explore functional, relevant, and cost-effective managed IT services seamlessly integrated into your existing operations, with zero disruptions—a hallmark advantage of cloud-based solutions. Financially strategic options encompass leveraging public cloud solutions with tailored support and management, or engaging a hybrid cloud approach that combines private and public platforms to meet both financial and operational needs. Benefit from permanent offsite data backup solutions for proactive disaster management of your vital business assets and communications.

Facilitating high-performance cloud solutions round the clock, Knowall IT boasts a dedicated team of remote network IT engineer’s adept at diagnosing complex or unexpected issues. With a solutions-oriented approach applicable across industries and sectors, Knowall IT Solutions stands as the premier choice for IT services nationwide.

Knowall | IT Services 24x 7 in London

Posted by on September 7, 2023 No comments

 

Software Vendors

Knowall IT Support Paddington, is known for their long-standing reputation for excellence with a service offering that includes excellent products, excellent service and everything in in between. Don’t just take our word for it, or that of our hundreds of satisfied clients. When we say award winning, we mean it … Knowall IT, recipient of the West London Business Awards’ Innovation in Business Award, shows that the proof really is in the pudding.

Why accept sub-standard service from your current IT managed service provider when there is a better option conveniently situation close to your up-and-coming business? For  IT Support London that is streaks ahead of the rest for innovation as an award-winning IT service provider. Focused on the provision of high-quality managed cloud & voice services to SMEs clients enjoy a smorgasbord of benefits when they choose Knowall IT, including unlimited 24/7 access to helpdesk services, IT engineering services (at your site, within 1 hour), rapid response from professional IT technicians and real time system monitoring ensuring your business is always at your fingertips.

Knowall IT offers cloud computing which is tailored to your businesses unique requirements while ensuring you 24/7 always up access to each and every aspect of your business so that you never experience dreaded downtime and experience a loss of productivity as a result. This coupled IT support from experienced IT engineers with years of expertise and experience, means that you have a seasoned professional ready and on standby for when you have any IT related requirement. Knowall IT has state of the art security options for your business, guaranteeing the safety of your data and that of your clients, 100% of the time. While protection of your information may not be at the top of your mind, it remains ultimately at the top of our list of things to do as we understand first hand how important the protection of your business information is for compliance for the general protection of your company’s unique service offering. The latest security measures are in full force protecting you from invasion from viruses, malware, ransomware and more.

Our integrated Swyx-On Cloud-based PBX from UK data centres, provides unified Rich Presence, Video, SMS, Collaboration communication. Never miss a call when making use of this intelligent call routing contact & CRM integration system. Suitable for Mobile Multi-site organisations, global offices and remote workers, monitor your call stats, staff performance and compliance with custom wallboards offering ultra-competitive call costs and utilising WYSIWYG web interface for easy system administration.