Aircall vs Swyx: What’s the Real Price of Aircall?
Choosing a cloud phone system often comes down to two questions: what does it do, and what will it cost? Here’s a quick summary for comparing Aircall with Swyx.
On everyday capability, the two are a near-match. Both offer unlimited UK calling, IVR and smart routing, call recording, AI transcription and summaries, reporting, and CRM and Microsoft Teams integration. Both work on desktop and mobile.
The differences are small. Aircall has a more modern-looking app and offers an optional real-time agent-assist add-on, which gives live prompts to reps during calls. Swyx doesn’t offer that, but it does support desk handsets as well as softphones, and it’s fully managed by an IT provider rather than in-house.
The real price of Aircall
This is where the difference really shows. Aircall’s Professional licence lists at £55 per user per month, and that’s before the extras:
- Real-time agent assist adds £40 per user
- Additional direct dial numbers cost £5 each per month
- International calling bundles start at £8 per user, regardless of whether or not they are used
- Discounts of 10–20% depend on team size and a 12-month commitment
Swyx managed by Knowall IT, is £12 per user per month, or £18 with full AI call intelligence. Both include unlimited UK landline and mobile calling.
For a 20-user team on the equivalent AI tier, that’s roughly £880 a month with Aircall (after the maximum discount) against £360 with Swyx, a saving of about £6,240 a year.
If live in-call coaching is central to your sales team, Aircall is worth a look. For most businesses that just want a capable, well-supported phone system, comparing Aircall with Swyx makes the choice clear: you get the same core capability at under a third of the price.
For over 20 years, Knowall IT has deployed, managed and supported Swyx for businesses across the UK. That depth of experience shows in the day-to-day service. Our London-based, ISO 27001-certified team knows the platform inside out, from initial design and migration through to routing changes, reporting and fault resolution. It’s a managed Swyx service built on two decades of practical, hands-on knowledge.
Your figures will depend on team size and usage, so compare both Aircall and Swyx quotes.
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